@import "https://fonts.googleapis.com/css2?family=IBM+Plex+Sans:wght@400;500;600;700&family=IBM+Plex+Mono:wght@400;500&display=swap";:root{--ink:#1b2420;--ink-soft:#4d5850;--paper:#f6f7f5;--surface:#fff;--line:#dde2de;--line-soft:#eceeec;--pine:#2f5d50;--pine-soft:#e5efec;--amber:#c97a2b;--amber-soft:#f7ecdd;--rose:#b5453d;--rose-soft:#f5e6e4;--moss:#4f7d5c;--moss-soft:#e7f0e9;--radius:8px;--shadow:0 1px 2px #1b24200f, 0 1px 12px #1b24200a}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--paper);color:var(--ink);-webkit-font-smoothing:antialiased;font-family:IBM Plex Sans,-apple-system,sans-serif;font-size:14px;line-height:1.5}.mono{font-family:IBM Plex Mono,SFMono-Regular,monospace}button{cursor:pointer;font-family:inherit}a{color:inherit}:focus-visible{outline:2px solid var(--pine);outline-offset:2px}.shell{flex-direction:column;min-height:100%;display:flex}.topbar{border-bottom:1px solid var(--line);background:var(--surface);justify-content:space-between;align-items:center;padding:14px 24px;display:flex}.topbar-brand{align-items:baseline;gap:8px;display:flex}.topbar-brand .mark{background:var(--pine);border-radius:2px;width:8px;height:8px;display:inline-block;transform:translateY(-1px)}.topbar-brand h1{letter-spacing:-.01em;margin:0;font-size:15px;font-weight:600}.topbar-brand .sub{color:var(--ink-soft);font-size:12px}.topbar-actions{align-items:center;gap:12px;display:flex}.btn-ghost{color:var(--ink-soft);border-radius:var(--radius);background:0 0;border:none;padding:6px 10px;font-size:13px}.btn-ghost:hover{background:var(--line-soft);color:var(--ink)}.main{flex:1;width:100%;max-width:1080px;margin:0 auto;padding:24px}.login-wrap{background:var(--paper);justify-content:center;align-items:center;min-height:100%;display:flex}.login-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);width:320px;padding:36px 32px}.login-card .mark-row{align-items:center;gap:8px;margin-bottom:18px;display:flex}.login-card .mark{background:var(--pine);border-radius:2px;width:10px;height:10px}.login-card h1{margin:0 0 4px;font-size:16px}.login-card p{color:var(--ink-soft);margin:0 0 20px;font-size:13px}.input{border:1px solid var(--line);border-radius:var(--radius);background:var(--paper);width:100%;color:var(--ink);padding:10px 12px;font-family:inherit;font-size:14px}.input:focus{border-color:var(--pine)}.btn-primary{border-radius:var(--radius);background:var(--pine);color:#fff;border:none;width:100%;margin-top:14px;padding:10px 12px;font-size:14px;font-weight:500}.btn-primary:hover{background:#274c41}.btn-primary:disabled{opacity:.6;cursor:default}.login-error{color:var(--rose);margin-top:10px;font-size:12.5px}.toolbar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:16px;display:flex}.search-input{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);flex:1;min-width:200px;padding:9px 12px;font-size:13.5px}.search-input:focus{border-color:var(--pine)}.filter-chip{border:1px solid var(--line);background:var(--surface);color:var(--ink-soft);white-space:nowrap;border-radius:999px;padding:6px 12px;font-size:12.5px}.filter-chip[data-active=true]{background:var(--pine);border-color:var(--pine);color:#fff}.count-note{color:var(--ink-soft);font-size:12.5px}.stepper{align-items:center;gap:3px;display:flex}.stepper .seg{background:var(--line);border-radius:2px;width:16px;height:4px}.stepper .seg[data-state=done]{background:var(--pine)}.stepper .seg[data-state=current]{background:var(--amber)}.stepper-labels{color:var(--ink-soft);letter-spacing:.01em;justify-content:space-between;margin-top:6px;font-family:IBM Plex Mono,monospace;font-size:10.5px;display:flex}.lead-list{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);overflow:hidden}.lead-row{border-bottom:1px solid var(--line-soft);color:inherit;grid-template-columns:1fr 140px 130px 120px;align-items:center;gap:16px;padding:14px 16px;text-decoration:none;display:grid}.lead-row:last-child{border-bottom:none}.lead-row:hover{background:var(--paper)}.lead-primary .name{font-size:14px;font-weight:500}.lead-primary .conv{color:var(--ink-soft);margin-top:2px;font-family:IBM Plex Mono,monospace;font-size:12px}.badge{letter-spacing:.01em;white-space:nowrap;border-radius:999px;align-items:center;padding:3px 9px;font-size:11.5px;font-weight:500;display:inline-flex}.badge[data-tone=pine]{background:var(--pine-soft);color:var(--pine)}.badge[data-tone=amber]{background:var(--amber-soft);color:var(--amber)}.badge[data-tone=moss]{background:var(--moss-soft);color:var(--moss)}.badge[data-tone=rose]{background:var(--rose-soft);color:var(--rose)}.badge[data-tone=neutral]{background:var(--line-soft);color:var(--ink-soft)}.lead-source{color:var(--ink-soft);text-transform:capitalize;font-size:12.5px}.lead-time{color:var(--ink-soft);text-align:right;font-family:IBM Plex Mono,monospace;font-size:11.5px}.empty-state{text-align:center;color:var(--ink-soft);padding:48px 24px}.empty-state .big{color:var(--ink);margin-bottom:4px;font-size:14px}.back-link{color:var(--ink-soft);align-items:center;gap:6px;margin-bottom:18px;font-size:13px;text-decoration:none;display:inline-flex}.back-link:hover{color:var(--ink)}.detail-grid{grid-template-columns:320px 1fr;align-items:start;gap:20px;display:grid}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:20px}.panel+.panel{margin-top:16px}.panel h2{text-transform:uppercase;letter-spacing:.06em;color:var(--ink-soft);margin:0 0 14px;font-size:12px;font-weight:600}.detail-name{margin:0 0 2px;font-size:18px;font-weight:600}.detail-conv{color:var(--ink-soft);margin-bottom:16px;font-family:IBM Plex Mono,monospace;font-size:12.5px}.kv-row{border-bottom:1px solid var(--line-soft);justify-content:space-between;padding:7px 0;font-size:13px;display:flex}.kv-row:last-child{border-bottom:none}.kv-row .k{color:var(--ink-soft)}.kv-row .v{text-align:right;font-weight:500}.action-btns{flex-wrap:wrap;gap:8px;margin-top:14px;display:flex}.btn-step{border-radius:var(--radius);border:1px solid var(--pine);background:var(--pine-soft);color:var(--pine);padding:7px 12px;font-size:12.5px;font-weight:500}.btn-step:hover{background:var(--pine);color:#fff}.btn-exit{border-radius:var(--radius);border:1px solid var(--line);background:var(--surface);color:var(--ink-soft);padding:7px 12px;font-size:12.5px}.btn-exit:hover{border-color:var(--rose);color:var(--rose)}.note-textarea{border:1px solid var(--line);border-radius:var(--radius);resize:vertical;background:var(--paper);width:100%;min-height:54px;margin-top:10px;padding:8px 10px;font-family:inherit;font-size:13px}.notes-log{color:var(--ink-soft);white-space:pre-wrap;background:var(--paper);border-radius:var(--radius);max-height:160px;padding:10px 12px;font-family:IBM Plex Mono,monospace;font-size:11.5px;overflow-y:auto}.timeline{padding-left:20px;position:relative}.timeline:before{content:"";background:var(--line);width:1px;position:absolute;top:4px;bottom:4px;left:5px}.timeline-item{padding-bottom:20px;position:relative}.timeline-item:last-child{padding-bottom:0}.timeline-dot{background:var(--surface);border:2px solid var(--pine);border-radius:50%;width:10px;height:10px;position:absolute;top:3px;left:-20px}.timeline-dot[data-type=feedback]{border-color:var(--moss)}.timeline-dot[data-type=recovery]{border-color:var(--rose)}.timeline-dot[data-type=recall]{border-color:var(--amber)}.timeline-label{font-size:13.5px;font-weight:500}.timeline-at{color:var(--ink-soft);margin-top:2px;font-family:IBM Plex Mono,monospace;font-size:11px}.state-msg{text-align:center;color:var(--ink-soft);padding:40px 20px;font-size:13.5px}@media (width<=720px){.detail-grid{grid-template-columns:1fr}.lead-row{grid-template-columns:1fr;gap:6px}.lead-time{text-align:left}}